Switch PPH Providers Without Losing Players
By GameDay PPH · Updated: June 14, 2026
To switch pay-per-head providers, pick the new platform, line up a migration date between game days, let the provider move your players and settings, test it yourself first, then point your players to the new site. Free migration usually has agents live in about 48 hours.
Know why you are moving
Before you switch, be clear on what is actually wrong. The usual reasons are real: the platform goes down during big games, the pricing keeps creeping up, a casino cut is eating your margin, or support never answers. If you can name the problem, you can check that the new provider actually fixes it instead of trading one headache for another.
Pick the new provider and confirm the all-in cost
Compare the real, all-in number, not the headline rate. Check whether live betting or premium features are add-ons, and whether the provider takes a percentage of your casino. A flat published price with the casino included at no cut is easier to plan around than a teaser rate with extras stacked on top.
Time the move between game days
The cleanest switch happens on a quiet day, not in the middle of a busy slate. Pick a window between game days so nobody is mid-bet when you move. Most agents who plan it this way barely feel the transition.
Let the provider migrate your players
Good providers do the heavy lifting. With free migration, the new provider moves your players and settings over for you, so you are not rebuilding your book by hand. Ask up front what they need from you and how long it takes. Most agents are live in about 48 hours.
Test it yourself before your players do
Run through the new platform as if you were a player and as the agent. Place a few test bets, check the reports, set a limit, and make sure the casino and racebook work. You want to find any rough edges before your players do.
Tell your players and keep it simple
Players do not care about your back end. They care that the site works and their money is right. Give them the new link, a short heads-up, and a clear answer if they ask why. If the new platform looks and runs better, that conversation is easy.
Try before you fully commit
The lowest-risk way to switch is to run the new provider alongside your current one during a free trial. With GameDay, the first month is free with no card and migration is free, so you can move a few players over, watch it for a week, and only fully switch once you are sure.
When you are ready, start your free month or read what to look for in a provider.